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Return & Refund Policy – MagPlay.eu

🔄 Right of Withdrawal (EU Customers)

As a private customer shopping at MagPlay.eu, you have the right to cancel your purchase within 30 days of receiving your order, in accordance with EU consumer protection laws.

To exercise your right of withdrawal, you must notify us within this 30-day period. The product must then be returned within 14 days after the cancellation notice.

✅ Conditions for Return

To be eligible for a return, the following conditions must be met:

The product must be unused and in the same condition as when you received it
Original packaging, tags, and protective films must be intact
Proof of purchase (e.g. order confirmation or receipt via email) must be provided

You do not need to print any documents, but please include your order number in the return package.

📩 How to Return

Note: Return shipping costs are the responsibility of the customer. You are also responsible for ensuring the item is packaged securely—please use a tracked shipping method. We do not accept packages sent with unpaid shipping fees or cash on delivery.

💳 Refunds

Once we have received and inspected your returned item (typically within 2 business days), we will issue a refund to your original payment method.

Refunds will be processed within 14 days
delivery costs are non-refundable

⚠️ Non-Returnable Items

We do not accept returns on the following items:

Gift cards
Sale items
Products that, for hygiene or safety reasons, cannot be resold once the packaging is opened

🔁 Exchanges

Need a different item? Please return the product first following the instructions above. Once the return is approved, you can place a new order at magplay.eu.

💥 Faulty or Damaged Products

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible. Under EU consumer law, you have a minimum 2-year warranty on faulty products.

How to proceed:

Email us at kontakt@magplay.se as soon as you discover the issue (ideally within 2 months)
Include:
- Your order number
- A clear description of the issue
- Photos of the defect, if applicable

We will review the information and respond with next steps. If your complaint is accepted, we’ll cover all related costs, including return shipping.

❓ Questions?

If you have any questions about returns, exchanges, or product issues, please don’t hesitate to reach out to us:

📧 kontakt@magplay.se